Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026
Version: 2.0

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Your Privacy Matters

Welcome to Techgency.

At Techgency, protecting your privacy is one of our highest priorities. We understand that when you share your personal or business information with us, you trust us to handle it responsibly.

This Privacy Policy explains how we collect, use, store, process, protect, and share your information when you visit our website, use our services, purchase our products, participate in our training programs, or communicate with our team.

Our goal is to be transparent about our data practices while providing secure Business Automation, WhatsApp Business API, CRM Automation, AI Chatbot, Workflow Automation, and Digital Transformation solutions.

By using our website or services, you agree to the practices described in this Privacy Policy.

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Table of Contents

1. About Techgency
2. Scope of this Policy
3. Information We Collect
4. How We Collect Information
5. Why We Collect Information
6. How We Use Your Information
7. WhatsApp Business API Data
8. CRM & Automation Data
9. AI Services & Automation
10. Cookies & Tracking Technologies
11. Third-Party Services
12. Data Sharing
13. Data Security
14. Data Retention
15. Your Privacy Rights
16. Marketing Communications
17. International Data Transfers
18. Children's Privacy
19. Changes to this Policy
20. Contact Information

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1. About Techgency

Techgency is a Business Automation company specializing in:

• WhatsApp Business API
• CRM Solutions
• AI Chatbots
• AI Voice Automation
• Sales Automation
• Marketing Automation
• Workflow Automation
• Google Workspace Automation
• Business Process Automation
• Reporting & Analytics

We work with businesses across multiple industries to automate customer communication, lead management, operations, and internal workflows.

2. Scope of this Policy

This Privacy Policy applies to:

• Our website
• Customer portals
• Contact forms
• Demo requests
• Consultation bookings
• CRM platforms
• Training programs
• Support requests
• WhatsApp communication
• Email communication
• Mobile applications (if applicable)
• Online webinars and events

3. Information We Collect

Depending on your interaction with us, we may collect:

Personal Information

• Full Name
• Email Address
• Phone Number
• WhatsApp Number
• Company Name
• Job Title
• Business Address
• Country
• City

Business Information

• Industry
• Business Size
• Team Size
• Current Software
• Automation Requirements
• CRM Information
• Project Details

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Screen Resolution
• Language Preferences
• Time Zone
• Website Usage Data

Communication Information

• Contact form submissions
• Emails
• WhatsApp conversations
• Support tickets
• Demo requests
• Consultation notes
• Meeting recordings (where disclosed)

4. How We Collect Information

• Website forms
• Consultation bookings
• WhatsApp conversations
• Email communication
• Demo requests
• Customer onboarding
• Training registrations
• Support interactions
• Website analytics
• Cookies
• Third-party integrations that you authorize

5. Why We Collect Information

• Respond to enquiries
• Deliver requested services
• Implement CRM and automation solutions
• Configure WhatsApp Business API
• Provide technical support
• Deliver training
• Improve our products
• Send important service updates
• Process invoices and payments
• Maintain customer relationships
• Improve website performance
• Comply with legal obligations

We only use information for legitimate business purposes or with your consent where required.

6. How We Use Your Information

• Create customer accounts
• Configure automation workflows
• Provide onboarding assistance
• Deliver consulting services
• Improve customer experience
• Monitor system performance
• Troubleshoot issues
• Respond to support requests
• Share product updates
• Send newsletters (where subscribed)
• Conduct internal reporting and analytics

We do not sell your personal information to third parties.

7. WhatsApp Business API Data

As part of our automation services, we may assist customers with the implementation and management of WhatsApp Business API.

Depending on the services you use, we may process configuration data such as:

• Business profile information
• Approved message templates
• Automation workflows
• Webhook configurations
• Integration settings

Message content belongs to the customer. We do not access or review customer conversations unless required for troubleshooting and with appropriate authorization.

Customers remain responsible for complying with Meta's policies and all applicable laws when using WhatsApp Business API.

8. CRM & Automation Data

Our automation services may involve processing customer business data to configure workflows and integrations.

• Lead assignment rules
• Customer records
• Sales pipelines
• Workflow logic
• Notification settings
• Task automation
• Reporting dashboards

Access to project data is restricted to authorized personnel involved in implementation or support.

9. AI Services & Automation

Some solutions provided by Techgency may include AI-powered capabilities such as chatbots, workflow automation, or intelligent assistants.

Where AI features are used:

• Human oversight may be applied during implementation and testing.
• AI-generated responses may require customer review before deployment.
• Customers remain responsible for verifying business-critical outputs.

AI systems are intended to assist business processes and should not replace professional legal, financial, medical, or regulatory advice.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Measure website performance
• Understand visitor behaviour
• Enhance security
• Support analytics

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

11. Third-Party Services

To deliver our services, we may use trusted third-party providers, including services related to:

• Payment processing
• Website analytics
• Cloud hosting
• Email delivery
• Appointment scheduling
• Customer communication
• Business messaging
• CRM integrations

Each third-party provider operates under its own privacy practices and terms.

12. Data Sharing

We do not sell or rent your personal information.

Information may be shared only when necessary:

• To provide requested services
• With trusted service providers
• To comply with legal obligations
• To investigate fraud or security incidents
• With your consent

All service providers are expected to maintain appropriate security and confidentiality standards.

13. Data Security

Protecting customer information is a fundamental responsibility.

• Encrypted data transmission where applicable
• Secure authentication procedures
• Access controls based on business roles
• Password protection
• Regular system monitoring
• Backup procedures
• Security reviews
• Employee confidentiality obligations

Although we implement reasonable safeguards, no internet transmission or electronic storage method can be guaranteed to be completely secure.

14. Data Retention

We retain information only for as long as necessary to:

• Deliver services
• Maintain customer records
• Resolve disputes
• Meet legal or regulatory obligations
• Support ongoing customer relationships

Retention periods may vary depending on the type of information and applicable legal requirements.

15. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your information
• Correct inaccurate information
• Request deletion
• Withdraw consent where applicable
• Request data portability
• Restrict certain processing activities
• Object to specific processing activities

To exercise your rights, please contact us using the details provided below.

16. Marketing Communications

If you subscribe to newsletters or marketing communications, we may send:

• Product updates
• Educational resources
• Webinar invitations
• Automation tips
• Industry insights
• Promotional offers

You may unsubscribe at any time using the unsubscribe link provided in our communications or by contacting us directly.

17. International Data Transfers

As we serve customers across multiple regions, information may be processed or accessed from different jurisdictions where required to deliver services.

Where appropriate, we take reasonable steps to ensure that transferred information receives an appropriate level of protection.

18. Children's Privacy

Our services are intended for businesses and individuals who are legally permitted to enter into contracts.

We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, we will take reasonable steps to remove it.

19. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, security improvements, technology updates, or business operations.

The "Last Updated" date at the top of this page indicates when changes were most recently made.

Continued use of our website or services after updates constitutes acceptance of the revised policy.

20. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us through the contact details provided on our Contact page.

We aim to respond to privacy-related requests within a reasonable timeframe.

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Frequently Asked Questions

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Related Policies

For additional information, please review:

• Terms of Service
• Service Agreement
• Data Security Policy
• Cookie Policy
• Responsible AI Policy
• Customer Support Policy
• Data Retention Policy
• Trust Center