Techgency

Terms of Service

Effective Date: January 1, 2026
Last Updated: January 1, 2026
Version: 2.0

Welcome to Techgency

Thank you for choosing Techgency.

These Terms of Service ("Terms") govern your access to and use of our website, software, automation solutions, consulting services, training programs, implementation services, support services, WhatsApp Business API solutions, CRM solutions, AI-powered services, and any other products or services provided by Techgency.

By accessing our website, purchasing our services, requesting a consultation, creating an account, or using any of our products, you agree to these Terms.

If you do not agree with these Terms, please discontinue the use of our website and services.

Table of Contents

  1. About Techgency
  2. Acceptance of Terms
  3. Services We Provide
  4. Eligibility
  5. Customer Responsibilities
  6. Company Responsibilities
  7. Consultation & Proposal Process
  8. Project Scope & Deliverables
  9. Implementation Services
  10. WhatsApp Business API Services
  11. AI & Automation Services
  12. Training Services
  13. Support Services
  14. Payment Terms
  15. Subscription Services
  16. Refund & Cancellation
  17. Intellectual Property
  18. Third-Party Services
  19. Confidentiality
  20. Acceptable Use
  21. Service Availability
  22. Limitation of Liability
  23. Indemnification
  24. Suspension & Termination
  25. Changes to Services
  26. Governing Law
  27. Contact Information

1. About Techgency

Techgency provides business automation solutions including:

  • WhatsApp Business API
  • CRM Automation
  • AI Chatbots
  • AI Voice Automation
  • Sales Automation
  • Marketing Automation
  • Workflow Automation
  • Google Workspace Automation
  • Reporting & Analytics
  • Business Process Consulting
  • Training & Support

Our services are designed to help businesses improve efficiency, automate repetitive work, and enhance customer engagement.

2. Acceptance of Terms

By using our website or services, you confirm that:

  • You have the legal authority to enter into this agreement.
  • The information you provide is accurate.
  • You will comply with applicable laws.
  • You will use our services responsibly.

3. Services We Provide

Our services may include:

  • Consultation
  • Software Implementation
  • CRM Development
  • WhatsApp Business API Setup
  • AI Automation
  • Workflow Design
  • Dashboard Development
  • Reporting Solutions
  • Technical Support
  • User Training
  • Maintenance
  • Custom Development

The exact services delivered will depend on your selected package, proposal, quotation, or signed agreement.

4. Eligibility

Our services are intended for:

  • Businesses
  • Organizations
  • Professionals
  • Entrepreneurs

You must be legally permitted to enter into a business agreement.

5. Customer Responsibilities

Customers agree to:

  • Provide accurate information.
  • Provide timely project requirements.
  • Review deliverables promptly.
  • Obtain necessary approvals.
  • Maintain security of their own accounts.
  • Follow platform policies, including Meta's WhatsApp policies where applicable.

Customers remain responsible for content sent through their own communication channels.

6. Company Responsibilities

Techgency agrees to:

  • Deliver agreed services professionally.
  • Maintain reasonable security practices.
  • Provide implementation guidance.
  • Deliver training where included.
  • Respond to support requests within reasonable timeframes.
  • Maintain customer confidentiality.

7. Consultation & Proposal Process

Our typical engagement includes:

Discovery Meeting → Requirement Analysis → Solution Recommendation → Proposal → Approval → Implementation → Testing → Training → Go Live → Support

Project timelines may vary depending on project complexity and customer responsiveness.

8. Project Scope & Deliverables

Deliverables are limited to the scope defined in the approved proposal or agreement.

Any additional functionality requested after project approval may require:

  • Additional timelines
  • Revised quotations
  • Scope change approval

9. Implementation Services

Implementation may include:

  • CRM Configuration
  • WhatsApp Business API Setup
  • Automation Workflow Design
  • Dashboard Development
  • Reporting Configuration
  • Integration Services
  • User Permissions
  • Testing

Implementation schedules depend upon timely cooperation from the customer.

10. WhatsApp Business API Services

Techgency assists customers with the implementation and configuration of WhatsApp Business API.

Customers acknowledge that:

  • WhatsApp Business API is operated under Meta's policies.
  • Message delivery cannot be guaranteed.
  • Meta approval processes are outside our control.
  • Pricing charged by Meta may change.
  • Customers remain responsible for policy compliance.

11. AI & Automation Services

Our AI-powered solutions are designed to improve business processes.

Customers understand that:

  • AI responses may require human review.
  • AI-generated content should be verified before business use.
  • AI systems are intended to assist—not replace—human decision-making.

12. Training Services

Where included, we provide:

  • Administrator Training
  • User Training
  • Documentation
  • SOP Guidance
  • Knowledge Transfer

Training sessions should be attended by authorized customer representatives.

13. Support Services

Support may include:

  • Technical Assistance
  • Bug Resolution
  • Configuration Guidance
  • Product Questions
  • Issue Investigation

Support availability depends on the customer's service plan. Emergency support may be governed by separate Service Level Agreements (SLAs).

14. Payment Terms

Payment terms are specified in quotations, invoices, or agreements.

Unless otherwise agreed:

  • Payments should be made by the due date.
  • Taxes are additional where applicable.
  • Delayed payments may delay project activities.

15. Subscription Services

For recurring services:

  • Billing occurs according to the selected subscription cycle.
  • Customers may request cancellation subject to applicable notice periods.
  • Subscription fees already incurred are generally non-refundable unless otherwise agreed.

16. Refund & Cancellation

Refund eligibility depends on service type, project stage, work completed, and contract terms.

Generally:

  • Consultation Services: Non-refundable once delivered.
  • Implementation Projects: Refunds may not apply once implementation work has commenced.
  • Digital Products: Generally non-refundable after access has been granted.
  • API Charges: Third-party platform charges (such as Meta) are outside the control of Techgency and may not be refundable.

Detailed refund conditions are available in our Refund & Cancellation Policy.

17. Intellectual Property

Unless otherwise agreed in writing, Techgency retains ownership of:

  • Software and Frameworks
  • Automation methodologies
  • Documentation and Templates
  • Training material
  • Brand assets
  • Source code developed as reusable intellectual property

Customers retain ownership of their own business data.

18. Third-Party Services

Our solutions may integrate with external providers including Meta, Google, Microsoft, Payment gateways, CRM platforms, Email services, and Cloud providers.

We are not responsible for service interruptions caused by third-party platforms.

19. Confidentiality

Both parties agree to protect confidential business information, which includes customer data, business processes, commercial information, technical documentation, pricing, and internal workflows.

Confidential information will not be disclosed except where legally required.

20. Acceptable Use

Customers must not use our services for:

  • Spam, Fraud, or Illegal activities
  • Malware distribution
  • Unauthorized system access
  • Intellectual property infringement
  • Violation of platform policies

Failure to comply may result in service suspension.

21. Service Availability

While we strive for reliable services, uninterrupted availability cannot be guaranteed.

Maintenance, software updates, third-party outages, internet connectivity, or force majeure events may affect availability.

22. Limitation of Liability

To the maximum extent permitted by applicable law: Techgency shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services.

Customers remain responsible for their own business decisions, compliance obligations, and operational use of implemented solutions.

23. Indemnification

Customers agree to indemnify Techgency against claims arising from misuse of services, violation of laws, unauthorized messaging, intellectual property infringement caused by customer-provided materials, or breach of these Terms.

24. Suspension & Termination

We may suspend or terminate services where necessary due to non-payment, fraud, security concerns, policy violations, illegal activities, or abuse of our systems.

Customers may request termination according to applicable agreements.

25. Changes to Services

We may update or improve our services to enhance security, improve performance, introduce new functionality, meet legal requirements, or maintain compatibility.

Material changes will be communicated where appropriate.

26. Governing Law

These Terms shall be governed by the applicable laws of the jurisdiction in which Techgency operates, unless otherwise agreed in writing.

Disputes should first be addressed through good-faith discussions before pursuing formal legal remedies.

27. Contact Information

For questions regarding these Terms, agreements, billing, or legal matters, please contact Techgency using the details available on our Contact page.

Frequently Asked Questions

Do these Terms apply to all services?

Yes, unless a separate written agreement specifically replaces or supplements these Terms.

Can project requirements change?

Yes. Scope changes may require revised timelines and additional quotations.

Are Meta charges included?

Meta's WhatsApp Business API charges are separate unless explicitly stated in your quotation.

Who owns my business data?

You retain ownership of your business data. Techgency uses it only to provide the agreed services.

Can I cancel my subscription?

Subscription cancellation is available according to your plan and applicable notice requirements.

Do you guarantee business results?

We provide automation solutions, implementation, and guidance. Business outcomes depend on multiple factors, including customer processes, adoption, market conditions, and operational practices.

Do you provide technical support after implementation?

Yes, support is available according to your selected package or maintenance agreement.

Related Policies

Please also review:

  • Privacy Policy
  • Refund & Cancellation Policy
  • Service Agreement
  • Customer Support Policy
  • Service Level Agreement (SLA)
  • Data Security Policy
  • Cookie Policy
  • Responsible AI Policy
  • Acceptable Use Policy
  • Trust Center

Need Assistance?

If you have any questions regarding these Terms of Service, implementation, billing, support, or your agreement with Techgency, please contact our team through the Contact page. We are committed to providing transparent, professional, and reliable business automation services.